FAQ

Find quick, clear answers to common questions about our services, processes, and policies. Can’t find what you’re looking for? Our team is always ready to help.

FAQ & Support

Frequently Asked Questions

Get immediate answers to common questions about our logistics services and processes. Need more help? Our support team is standing by to assist you.

We provide comprehensive logistics coverage with strong focus on:

  • Malaysia: All states including Johor, Selangor, Kuala Lumpur, Penang, Melaka, and East Malaysia

  • Singapore: Daily cross-border services via both causeways

  • ASEAN Region: Thailand, Indonesia, Vietnam, Philippines, Cambodia

  • International: China, Taiwan, Hong Kong, Middle East, Europe, and USA

International haulage specifically refers to cross-border road transportation (like Malaysia-Singapore trucking), while freight forwarding encompasses broader services including air and sea freight from Port Klang and Port of Tanjung Pelepas, documentation, customs clearance, and multi-modal coordination.

We handle diverse cargo types including:

  • General merchandise and consumer goods

  • Electronics and components from Iskandar Malaysia factories

  • Palm oil and agricultural products

  • Automotive parts and components

  • Retail goods for Singapore market

  • Industrial machinery and equipment

Yes, we provide specialized temperature-controlled logistics for:

  • Malaysian seafood and agricultural exports

  • Pharmaceutical products to Singapore

  • Food and beverage shipments

  • Chemical products with temperature requirements

Absolutely. We specialize in:

  • Construction equipment for Malaysia infrastructure projects

  • Factory machinery relocation in Iskandar Malaysia

  • Wind turbine components and industrial equipment

  • Oversized cargo with JPJ special permits

Yes, we are certified for hazardous materials including:

  • Chemical products from Pasir Gudang industrial area

  • Batteries and electronic components

  • Flammable materials with proper documentation

  • ADR-compliant dangerous goods transport

  • Cargo insurance through Malaysian insurance partners

  • Warehousing in Johor Bahru and Shah Alam

  • Labeling and repackaging services

  • Inventory management and consolidation

  • Last-mile delivery throughout Malaysia

You can track your shipment 24/7 through:

  • Our online tracking system with real-time updates

  • WhatsApp updates for Malaysian and Singapore shipments

  • Direct contact with your dedicated operations executive

  • Live GPS tracking for urgent deliveries

  • West Malaysia: 1-2 days

  • East Malaysia: 3-4 days

  • Singapore: Same-day to 1 day

  • Southern Thailand: 2-3 days

  • Indonesia (Sumatra): 3-5 days

We provide:

  • Immediate notification via SMS/WhatsApp

  • Real-time alternative routing

  • Coordination with customs authorities if needed

  • Regular updates until resolution

Yes, we provide:

  • Express Same-Day: JB to Singapore within hours

  • Priority Next-Day: Peninsular Malaysia coverage

  • Emergency Courier: Document and small parcel services

  • Dedicated Truck: Exclusive vehicle for urgent cargo

  • Johor Bahru to Singapore: 12:00 PM

  • Within Johor: 2:00 PM

  • West Malaysia: 11:00 AM

  • Port collections: 3:00 PM

Yes, we offer:

  • Saturday operations for Singapore routes

  • Limited Sunday services for urgent shipments

  • 24/7 emergency support for critical cargo

  • Public holiday arrangements with surcharge

Our services include:

  • Malaysian customs brokerage (JKDM)

  • Singapore customs clearance

  • ASEAN customs documentation

  • Pre-clearance arrangements

  • Duty and tax advisory services

Typically needed:

  • Commercial Invoice

  • Packing List

  • Bill of Lading/Air Waybill

  • Customs Form K1/K2 (Malaysia)

  • Permits for restricted items

Get In Touch

Have a Shipment to Move?

Let’s discuss your logistics requirements and find the most efficient route. Our team is ready to provide a detailed plan and a competitive quote for your cargo.